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Warranty Policy

HERE AT TRUSTFIRE, WE BELIEVE IN OUR PRODUCTS.

If your Olight item has any defect as the result of the materials or workmanship we want to make it right!

Warranty Period Product Name
3-Year Warranty All flashlights
1-Year Warranty lithium battery
No Warranty Non-rechargeable batteries; Clip; (Head-light) Headband; Lanyard; Osling; Holster

30-day Returns

Orders can be returned for any reason within 30 days from the date the order was received. Returned items must be in the same new condition, unworn and in the original packaging. Once you apply for a refund or replacement, we will send you a return label to return the item to us, no need to pay for the shipping cost. Free or promotional items must be returned along with the original item when being fully refunded.

Once your return is received, a refund or replacement will be processed, and a credit will automatically be applied to your original payment method. Please note that it might take 2-5 business days for a refund to show up on any bank statements.

For items purchased from third-party platforms within 30 days, we recommend you contact the original seller first, so they can better assist you. If you have any issues with them, please contact us.

Within Limited Warranty

Please contact our customer service at sales@trustfire.com, or visit the page of warranty and repair to apply for the warranty work. We may need your serial number, the date of purchase, and a simple description about your issue. If your item needs to be returned for repair or replacement, we will provide you a warranty application number(after-sales number) and the form to return the defective light together. You will need to cover the shipping cost, no need to pay for the repair fee.

Please note that this warranty does not cover normal wear and tear, modifications, misuse, disintegrations, negligence, accidents, improper maintenance, or repair by anyone other than an Authorized retailer or TrustFire itself.

Non-Warranty

Items are no longer under warranty, we are glad to offer you up to 30% off towards an order of a new light on our online store website.

Accessories such as pocket clips, holsters, filters, and lanyards etc. are not included under our warranty.

TrustFire’s customer service team is always on hand to answer any questions you may have. Just send us an email at sales@trustfire.com or reach out to sales team via the Live chat.

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