TrustFire MC12 Rechargeable Headlamp

Contacted the company for assistance regarding my defective Trustfire MC12. After a lenghty discussion with a support employee (or chat bot) during which I had to send multiple proof of the disfunctional headlamp (images and videos), I was promised replacement parts. After a month, they still haven't arrived and the support employee (or chat bot) doesn't answer anymore. Their 3-years warranty is a scan.

MC12 LED Headlamp Flashlight 1000 lumens USB Magnetic Charging

Sehr schnelle Lieferung und auf jeden Fall Zufrieden mit diesem Einkauf, kann ich so weiterempfehlen.

I haven't received my order to this date!
Kindly see what's happening with my delivery...
thanks

The workmanship, wearing comfort, operation and light output are at a very high level. Unfortunately the battery runs out extremely quickly. Much faster than described and expected.